# FAQ and common problems

### Error: You don't have account on Pinglik. You can\`t use this command.

![If you are getting something like this](https://4272562719-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNgvpEukoZCta71ZNJU%2F-MNhgCe7aWxkvcuaPs89%2F-MNhgmli2YZj-xPsx3LH%2Fimage.png?alt=media\&token=14a8bace-122e-485c-8f60-7c08ae36e34e)

**Solution:**

Join our [Support server](https://discord.gg/UgG8CEKKVx) and ask us for creating free account for you there.

### Bot is offline or bot is not reacting to commands

Please report the problem to [Support server](https://discord.gg/UgG8CEKKVx) or use [Forum](https://forum.pinglik.eu).

### My problem is not listed here

Join [Support server](https://discord.gg/UgG8CEKKVx) and open new modmail support thread there or use [Forum](https://forum.pinglik.eu).