> For the complete documentation index, see [llms.txt](https://docs.pinglik.eu/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.pinglik.eu/how-to-use-the-bot/faq-and-common-problems.md).

# FAQ and common problems

### Error: You don't have account on Pinglik. You can\`t use this command.

![If you are getting something like this](/files/-MNhgmli2YZj-xPsx3LH)

**Solution:**

Join our [Support server](https://discord.gg/UgG8CEKKVx) and ask us for creating free account for you there.

### Bot is offline or bot is not reacting to commands

Please report the problem to [Support server](https://discord.gg/UgG8CEKKVx) or use [Forum](https://forum.pinglik.eu).

### My problem is not listed here

Join [Support server](https://discord.gg/UgG8CEKKVx) and open new modmail support thread there or use [Forum](https://forum.pinglik.eu).


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.pinglik.eu/how-to-use-the-bot/faq-and-common-problems.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.