# FAQ and common problems

### Error: You don't have account on Pinglik. You can\`t use this command.

![If you are getting something like this](/files/-MNhgmli2YZj-xPsx3LH)

**Solution:**

Join our [Support server](https://discord.gg/UgG8CEKKVx) and ask us for creating free account for you there.

### Bot is offline or bot is not reacting to commands

Please report the problem to [Support server](https://discord.gg/UgG8CEKKVx) or use [Forum](https://forum.pinglik.eu).

### My problem is not listed here

Join [Support server](https://discord.gg/UgG8CEKKVx) and open new modmail support thread there or use [Forum](https://forum.pinglik.eu).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.pinglik.eu/how-to-use-the-bot/faq-and-common-problems.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.